About Motive:

Motive is a website platform for franchise auto dealerships, used by hundreds of dealerships and millions of consumers. Our mission is to make car shopping great by giving manufacturers and their dealers simple, high-performing websites that customers love to use.

We’re growing fast, partnering with OEMs like Genesis, Lexus, Nissan, INFINITI, and Harley-Davidson, as well as some of the largest dealer groups in the world.

About the role:

We are looking for an experienced account manager to join our small team. In this role, you will be responsible for ensuring that newly-launched clients have an excellent experience using our platform and derive maximum value. You will be a strategist for our clients, working with them and their partners to align their goals with our platform’s capabilities and help them execute.

In this job, you can expect to:

• Proactively work with dealers to identify ways to assist with their goals

• Communicate with dealers via Slack, email, phone, and other mediums

• Address dealer feedback and requests directly via our easy-to-use CMS

• Meet with dealers on a regular basis over Zoom or similar platform

• Train dealers on using the Motive interface and new consumer-facing features

• Identify opportunities for service expansion

• Serve as a subject matter expert for dealers on various website-related questions

• Monitor dealer websites for any issues or potential improvements

• Aim to create moments of delight for dealers

We are looking for someone who has/is:

• Evidence of exceptional ability

• Excellent communication and interpersonal skills

• Thrives in technical settings and understands most technical concepts

• Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small

• Strong problem-solving skills and the ability to think critically

• Familiarity with customer support software and tools

• Ability to work independently and as part of a team

• A positive attitude and a willingness to learn and adapt

• Self-motivated, capable of managing multiple tasks simultaneously, and not easily overwhelmed

Compensation: $48,000 to $60,000 in base salary.

• This pay scale is inclusive of various prerequisites and levels of proficiency, and will be further narrowed throughout the interview process.

• Your compensation will additionally include meaningful stock option compensation.

• Motive contributes 100% of the cost of employees' and 50% of dependents’ health, dental, and vision insurance premiums.

Work Location:

Remote-friendly with an option of in-person in Oklahoma City. If you are in the Oklahoma City area, 4 days are required in-person per week. While Motive is headquartered in Oklahoma City, our team is fully distributed across the US. We are currently accepting applications from all US states.