About Motive:

Motive is a website platform for franchise auto dealerships. Millions of consumers use our platform every month. Our mission is to make car shopping great by giving simple, easy-to-use websites to auto manufacturers and their dealers. Motive is growing rapidly, with OEM customers such as Genesis, Lexus, Nissan, INFINITI, and Harley-Davidson — as well as some of the largest auto dealers in the world like Schomp, Hudson, and more. We are experiencing rapid growth across the entire business.

About our team:

The Motive team is dynamic and fully distributed — with a small in-person presence at our headquarters in Oklahoma City. We are driven to create exceptionally designed and engineered products that meaningfully impact the world. We’re a smart, thoughtful team where every member is an owner, deeply invested in the success of the business. If you thrive in fast-paced situations, and you are often skeptical of consensus, you will fit in well at Motive.

About the role:

We are looking for an experienced account manager to join our small team. In this role, you will be responsible for ensuring that newly-launched clients have an excellent experience using our platform and derive maximum value. You will be a strategist for our clients, working with them and their partners to align their goals with our platform’s capabilities and help them execute.

In this job, you can expect to:

• Proactively work with customers to identify ways to assist with their goals

• Leverage our support team to assist with client change requests

• Train dealers on using the Motive interface and new consumer-facing features

• Remind customers of the benefits of our services

• Identify opportunities for service expansion

• Serve as a subject matter expert for dealers on various website-related questions

• Monitor client websites for any issues or potential improvements

• Aim to create moments of delight for clients

We are looking for someone who has/is:

• Evidence of exceptional ability

• 3-5yrs of experience in a similar role

• Excellent communication and interpersonal skills

• Technically-minded and intimately familiar with the nuances of dealership technology

• Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small

• Strong problem-solving skills and the ability to think critically

• Familiarity with customer support software and tools

• Ability to work independently and as part of a team

• A positive attitude and a willingness to learn and adapt

• Self-motivated, capable of managing multiple tasks simultaneously, and not easily overwhelmed

Compensation: $70,000 to $80,000 in base salary.

• This pay scale is inclusive of various prerequisites and levels of proficiency, and will be further narrowed throughout the interview process.

• Your compensation will additionally include meaningful stock option compensation.

• Motive contributes 100% of the cost of employees' and 50% of dependents’ health, dental, and vision insurance premiums.

Work Location:

Remote-friendly with an option of in-person in Oklahoma City. If you are in the Oklahoma City area, 4 days are required in-person per week. While Motive is headquartered in Oklahoma City, our team is fully distributed across the US. We are currently accepting applications from all US states.