We are Motive, a website platform for franchise auto dealerships.

We are seeking an Account Manager. This role should be particularly exciting to those who are technical, excited by solving a wide-range of problems for happy customers, and those who have experience in the automotive industry.

About Motive: We are on a mission to make car shopping great. We empower car manufacturers and their retailers with websites that make it fast, simple, and easy for consumers to find their next vehicle. We are growing rapidly, with OEM customers such as Lexus, Genesis and Harley-Davidson, as well as some of the largest auto dealers in the world. Millions of consumers shop for vehicles on our platform every month. We are venture-backed by firms like Cortado Ventures, Armory Square Ventures, and LAUNCH Ventures.

If you think differently than others—or often see things and say, “this could be done better,” you will fit in well at Motive.

In this job, you can expect to:

• Work with SMB dealerships (1-50 employees)

• Proactively follow up with customers to identify ways to assist with their goals

• Train dealers on using the Motive interface and new consumer-facing features

• Remind customers of the benefits of our services

• Communicate with dealers via email, phone, text, and Slack

• Identify opportunities for service expansion

• Serve as a subject matter expert for dealers on various website-related questions

• Monitor client websites for any issues or potential improvements

• Aim to create moments of delight for clients

We are looking for someone who has/is:

• Excellent communication and interpersonal skills

• A customer-first approach to problem-solving

• 1-2 years of experience managing small to medium-sized business customers, with a preference given for those with experience working with auto dealers

• Highly technical, familiar with creating and supporting websites and related products

• Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small

• Strong problem-solving skills and the ability to think critically

• Familiarity with customer support software and tools

• Ability to work independently and as part of a team

• A positive attitude and a willingness to learn and adapt

• Self-motivated, capable of managing multiple tasks simultaneously, and not easily overwhelmed

Compensation: $60,000 to $70,000 in base salary.

• This pay scale is inclusive of various prerequisites and levels of proficiency, and will be further narrowed throughout the interview process.

• Your compensation will additionally include meaningful stock option compensation.

• Motive contributes 100% of the cost of employees' and 50% of dependents’ health, dental, and vision insurance premiums.

Work Location:

Remote-friendly with a preference of in-person in Oklahoma City. If you are in the Oklahoma City area, 4 days are required in-person per week. While Motive is headquartered in Oklahoma City, our team is fully distributed across the US. We are currently accepting applications from all US states.